FAQ - Frequently Asked Questions

In Stock items usually despatched within 1 to 3 business days if ordered on its own or with other in stock items.

Out of stock items are either soon to be re-stocked or ordered in as required and generally dispatched within 3 to 12 business days or earlier (times can vary).

Pre-order items will begin shipping from South Korea via express international couriers on the next business day after the official release date. Please allow 3 to 5 business days for them to be delivered to our Melbourne warehouse.

Orders are allocated in sequence from the oldest pre-orders to more recent (in order of when they were placed). An email with tracking is sent to you once your order is being sent out, or is ready for pick-up.

We use Australia Post for delivery within Australia or you can choose Pickup.

In the checkout, your first option is "Ship" or "Pickup". Further below the checkout form you can choose either Parcel Post or Express Post. The shipping charge will be shown after you enter your address. The cost depends on the weight of the items in your cart and your delivery destination.

Orders containing one or more pre-orders will most likely be held until all items are released and available to ship together.
Orders containing in stock AND out of stock items will most likely be held until all items are ready to send.

To guarantee quicker delivery of your in-stock items we advise placing two orders: one for your pre-order items and another for your in-stock items. There may be additional shipping costs if you decide after purchase to split your pre-order and in-stock items.

The shipping charged in the initial order covers the cost of sending the whole lot together. As shown on all our product pages: "Orders containing in stock and out of stock items will most likely be held until all items are ready to send."
It is usually best to order already released items separately to pre-orders if you want some items first.
If its urgent, we can split this order and send you what we have in stock first, however there will be an extra charge for postage.

If you order an item that is not in stock, it needs to be ordered in from the Korean distributor / supplier and may take 3 - 12 business days to arrive at our Melbourne warehouse.
If you order a pre-order item - your order will still be in the queue and prioritized in order of when it was placed.
Choosing Express Post means items will arrive quicker once despatched.

Yes, however please notify us as soon as possible. If your order has been sent, it may be too late.
You can use the Contact form to provide us with your updated delivery address. Please quote your order number to make it easier for us to find your order.

This means the item is currently sold out with us and unavailable with Korean suppliers.
There is a side button on the item page "Notify me when available" if you want to be on the waitlist. An email will be sent to notify you when its available again to order.

Pickup orders will be ready to collect once we have allocated your order items and an email will be sent to let you know.

Our shop is located at 3 / 10 Maroondah Hwy, Ringwood VIC 3134
Our shop hours are:
Mon - Fri: 12 - 6pm
Weekends: 12 - 4pm
(Closed public holidays)

We hold onto pick-up orders indefinitely until they are picked up. If they haven't been picked up after 4 to 6 weeks, we send out reminders.

We import our albums from Hanteo Chart and Gaon Music Chart listed distributors, so yes it will count towards those charts.